Hyper-Personalization Use Tripled from 2022 to 2023: CleverTouch Report

This State of Martech 2023 report from CleverTouch found that just under 60% of B2B and B2C companies have a CDP in place, as do 77% of B2B2C firms.  U.S. firms rare twice as likely as European firms to consider themselves data-driven (54% vs 23%) and almost twice as likely to restrict martech system users to martech specialists (47% vs 28%).  Cross-channel “hyper-personalization” has grown from 9% of respondents in 2022 to 26% in 2023.