Brand safety is top of mind for…well, some people. But many of those people buy advertising. So iHeartMedia recently launched what it says is the first podcast brand safety tool, which will score every podcast in its catalog. Not one less thing to worry about, but maybe one thing to worry about less.
The US Federal Trade Commission (FTC) accused the company of lying because it obtained sensitive health data and handed it over to others, while at the same time, reassured customers their data would remain private.
This Braze study offers insights into what customer engagement leaders are doing that others are not. The short answer is more of everything, including more messaging channels and more real time data. They probably collect more data too, although 80% of those surveyed said they feel they collect too much, which prevents them from using it effectively.
Here’s a new buzzword for your Bingo card: “agentic AI”, which describes systems that act by themselves rather than in response to a prompt. Salesforce was all over the concept last week, announcing its Agentforce collection. According to the company, it replaces the “now-outdated copilots and chatbots” with agents “operating autonomously, retrieving the right data on demand, building action plans for any task, and executing these plans without requiring human intervention.”