One of my favorite themes these days is that marketers focus on personalization while consumers want value.  Let’s add some wood to that fire with this Oracle Retail study, which found that consumers rate convenience as the most important part of a great in-store experience (56%), ranking experience far behind at 37%. Yet retailers prioritize them equally: experience 35% vs. convenience 34%.

One factor driving martech growth has been the ability for marketers to buy systems with little corporate IT support. This study from Entrust Datacard found that even IT professionals recognize that letting users pick their own tools can provide a competitive advantage. Their preferred solution is to make IT more responsive rather than giving up control entirely.

There may have been a change of administration but the Trump Department of Justice is still calling for Google to sell its Chrome browser. The demand was repeated in a proposal signed by acting assistant attorney general Omeed Assefi. “Google’s conduct presents genuine danger to freedom in the marketplace and to robust competition in our economy,” the filing said.