Klarna Buys Hero to Connect Online Shoppers with In-Store Staff

The lines between online and in-store shopping are blurring. Retail shopping and payment platform Klarna just bought Hero, which connects online shoppers with retailer staff via text, chat, and video. This Snapchat survey agrees that shoppers want to mix digital and real world experiences: 35% said they’d go out of their way to shop at a store with interactive virtual services such as a smart mirror that lets them try on clothes or makeup.  Over 40% use their phone in-store to compare prices and look for product information.

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Omnicom Media Group Endorses Unified ID 2.0

July 12, 2021

Maybe you’re tired of hearing about Unified ID 2.0 and maybe you’re not.  If you do care, you’re probably interested in this Digiday report that Omnicom Media Group has formally endorsed it as “the post-cookie solution best suited for its clients and publisher partners”.  Unfortunately, they don’t seem to have made an actual announcement, so we’ll have to hope that Digiday’s story is correct.

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Social Service Ranks #1 for Consumers, #6 for Marketers: Sprout Social Survey

July 12, 2021

Want more about retail and social? This BrandTotal survey finds that over 80% of respondents have purchased a product or service as a result of a social ad.  Sprout Social reports that consumers rank “strong customer service” as the most important factor in a best-of-class social experience.  Marketers ranked it sixth in a parallel survey.  Download to see which industries are most responsive to social help requests.

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Salesforce Connects AI-Based Marketing Apps with Data from CDP and Google

June 8, 2023

Salesforce kicked off its big Connections conference yesterday, and if you’re surprised the focus was on generative AI, you haven’t been paying attention.  Still, the focus this time was on marketing applications that draw on Salesforce CDP data, so it’s right up our alley.  They also announced direct access to Google BigQuery data, ticking the “zero-copy” box as well.

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