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Marketers’ Long-Term Goals not Aligned with Short-Term Tactics: Nielsen

Marketers say their top KPIs are long-term ROI and full-funnel ROI, but 70% plan to increase their performance marketing spend and reduce investment in brand building — a tactic that may not support the long-term strategic goals. There have been significant reductions in ad spend in traditional mass channels like TV and radio as dollars shift to digital channels. Nielsen research shows TV leading the way as a long-term ROI multiplier.

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Twilio Adds ‘Contextual Awareness’ to Segment CDP

May 15, 2025

Twilio is adding ‘contextual awareness’ to its Segment CDP, which in plainer English means data stored in Segment will be available when creating event-triggered, real-time messages. This and a redesigned journey architecture are part of Twilio’s “next generation” customer engagement platform, which also includes natural voice AI agents, voice and text analytics, and RCS and WhatsApp messaging. Twilio separately announced a multi-year partnership with Microsoft to speed the adoption of conversational AI for customer engagement.

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