We also have a LinkedIn report that digital marketers do a poor job of measuring return on marketing investments. The main criticism is that marketers report short term metrics without waiting for long term results. They offer no particular solution beyond educating everyone to be patient.
There are two classic CDP use cases: updating retargeting lists based on subsequent behavior and showing a complete profile to call center agents. So it’s worth noting that call center vendor Sharpen Technologies has added an option to ingest, combine, and present data from all sources. Regardless of whether it qualifies as a true CDP, it shows operational vendors trying to solve a problem that CDP addresses.
And switching again, we’ll mention Twitter’s decision to ban (nearly) all paid political advertising. You’ve probably heard about the news already but it’s still worth noting as a rare victory for civilization in its war with social media. Don’t celebrate yet: Facebook is still happy to distribute paid lies.
Salesforce has reversed course on its bid to acquire data management and integration platform Informatica a source has told Reuters. Informatica itself said that it is not in talks to be acquired. Salesforce stocks rose on this latest news while Informatica’s fell.