Morgan Stanley agrees to $60M data breach settlement
Investment bank, Morgan Stanley, has settled a class action that stated it exposed the data of more than 15 million current and former clients.
Investment bank, Morgan Stanley, has settled a class action that stated it exposed the data of more than 15 million current and former clients.
The disingenuous, and not uncommon, practice of making it easy to opt-in/tough to opt-out has drawn the ire of CNIL which just slapped Google and Facebook with a combined $226 million fine for making it difficult for users to decline cookies.
UAE Cybercrime Law now disallows photographing others without permission. Enacted as an amendment, it is punishable with a six-month jail term and/or a fine up to DH 500,000.
Not only do 64% of consumers believe AI will improve and speed CX, CX leaders seem to agree with 42% making the use of AI a top priority. These figures come from a survey by Genesys on the customer service component of CX. While only 11% of consumers rate service as excellent, 63% do say it has been getting better.