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Observe.AI Raises $125 Million Series C for Phone Agent Support

Observe.AI, which offers AI-powered insights into contact center interactions, has raised a $125 million Series C, bringing total funding to $214 million.  Observe.AI uses speech analysis to understand conversations, recommend responses to call center agents, and execute intelligent workflows.

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Omnicom Teams with Firework to Put Livestream, Shoppable Video on Brand Websites

April 12, 2022

This was going to be a story about Omnicom Media Group’s new programmatic private marketplace for out-of-home display screens, which illustrates trends including programmatic,  out-of-home ads, and private marketplaces. But OMG trumped itself with an alliance with Firework to embed shoppable livestream video in brand web sites. That checks the trend boxes for social commerce, video ads, agencies offering adtech, and bypassing conventional ad channels.

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Landmark ‘Fair Use’ Ruling in Thompson Reuters AI Copyright Case

February 13, 2025

A district judge has ruled that, as a matter of law, Ross Intelligence’s use of Thompson Reuters’ Westlaw content to train its own legal research model is not “fair use” but copyright infringement. This is a revision of a 2023 ruling and leaves issues for a jury to decide. It might, however, shut down one line of defense when it comes to AI scraping of copyright material.

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