Oracle has improved its mobile marketing abilities by integrating with Swrve, a mobile-oriented customer engagement platform. Swrve gathers real-time data from multiple sources and sends behavior-triggered messages on mobile apps. The integration will enable build Swrve messages into Oracle Eloqua customer journeys.
German anti-trust regulators have attacked the heart of Facebook’s ad business by ordering it to let consumers use the service without agreeing to data tracking outside of their Facebook account. The ruling cites Facebook’s dominant market position as reason to make it meet more stringent consent standards than competitors.
When California passed a strong Consumer Privacy Act last year, many expected it would be watered down before taking effect in 2020. So far that hasn’t happened and, with the deadline fast approaching, it seemed the law might keep its teeth. Or not: it turns out that California is still working on regulations to implement the law and, sure enough, the Association of National Advertisers and other groups are lobbying hard to limit its impact. We’ll see if public concerns about privacy can overcome industry pressure. Anybody taking bets?
Salesforce has announced a new solution, Unified Knowledge, that will pull data from third-party systems thus supplementing Salesforce Data Cloud with external information sources. Initially, this is mainly aimed at helping Service Cloud users in combination with Einstein for Service’s generative AI. It was developed through a strategic partnership with AI vendor Zoomin.