Tech Managers Think AI is Vital But Lack Resources: Feefo Study

Meanwhile, online review collector feefo asked 100 senior IT decision makers about artificial intelligence and found its sets their geeky little hearts aflutter: 96% said AI will have a positive effect on customer engagement and 66% said failure to adopt it would harm their competitiveness. Nearly half (47%) thought the Chief Technology Officer was in charge of AI, compared with just 36% naming the CEO and 26% naming a Chief Digital Officer. Only 19% thought they had adequate resources to actually develop AI technology but a super-optimistic 82% were confident their board and senior managers understand AI sufficiently.