Customer support is emerging as a primary use case for artificial intelligence, sometimes to replace human agents but more often to help them.  Zendesk just bought AI startup Cleverly for that application.  We also just saw Level AI launch its own AI-based conversational support app with $15 million in funding. Next door in the customer success department, involve.ai just raised a $16 million Series A for AI to predict customer churn.

At the start of 2021, brands, publishers, and ad agencies were all about equally worried about losing third-party cookies.  That changed in a follow-up survey, which found that publishers and agencies are less worried than before while brands’ concern has grown.    An optimist might think agencies and publishers have developed plans that brand marketers don’t understand yet.  A cynic might suspect agencies and publishers have realized they’ll make money no matter what.

Email and mobile personalization platform Movable Ink has announced a new integration between its Da Vinci content personalization solution and Adobe Journey Optimizer. Joint customers will be able to develop content assets aimed at each individual email recipient and bring them into Adobe Journey Optimizer for deployment. This builds on an existing integration between Movable Ink Da Vinci and Adobe Campaign.