A Dutch court has ruled against Facebook in a suit brought by the advocacy group, Data Privacy Foundation (DPF) and the not-for-profit consumer group, Consumentenbond. They allege the company’s Irish subsidiary processed local user data without consent. Additionally, data was found to have been sold to third parties without consumers’ knowledge.
This Sprinklr report paints an even more dismal picture of the state of customer data, with just 22% of customer service leaders saying their organization has unified it completely. Nearly two-thirds (64%) plan to invest in customer data management and in AI, although 60% report that AI solutions have so far not been as effective as hoped.
A Brooklyn resident charged in a class action that Amazon’s New York City Amazon Go stores collected biometric data of customers without sufficient notification, which puts the company in violation of New York’s 2021 Biometric Identifier Information (BII) Law. The law, which came into effect in January 2022, requires companies to notify store customers of scanning or other electronic data collection via prominent in-store signage. Amazon Go stores, which established a track-in-store-pay-later shopping model, had, according to the suit, failed to sufficiently comply.
It barely feels like news when industry giants add AI features, since that’s what they’re expected to do. But lots of people use their products, so their announcements are probably of higher interest than most. With that in mind, let’s note that Adobe has just announced general availability of agents for audience creation, journey orchestration, experimentation, journey insights, website optimization and agent support.