Tech budgets increase pretty much no matter what, but spend on creative is more volatile. Lions Advisory found that 53% of brands expect to reduce creative investment this year, while just 17% expect an increase. They’re blaming the prospect of recession, not AI, in case you’re wondering.
One hidden cost of unused martech is the effort that went into installing and integrating it. This Digibee study of large enterprises found that 16% to 25% of IT spend goes to integration, and half the companies rebuild six or more integrations each year. Worse still, 79% of those new integrations cause significant downtime, which can easily cost more than $1 million per hour.
Apple’s initial courtroom victory over Epic Games’ challenge to its app store payment policies was largely reaffirmed in an Appeals Court ruling, The court apparently concluded that requiring apps to pay Apple a hefty commission isn’t monopolistic because people can always switch to Android if they object. People chose phones largely for their app store payment rules, right?
Just over half of consumers (54%) like to receive personalized messages because they show the consumers are known to the brand, plus they can be time savers. The rest (46%) find it at best unimportant, at worst creepy. Relevance far outstrips personalization when it comes to driving email opens (54% vs. 19%). Takeaway: treat each customer the way they prefer.