Australians quick to adopt generative AI

A recent survey from tech research firm, Telsyte, found as of June that a fifth of Australia’s population, or 5.5 million people have used generative AI systems, which dwarfs the 2.5 million that had adopted Neflix when it launched. OpenAI ChatGPT was the most popular AI app, used by 71%, with Snapchat’s My AI second, but with only 15% users.

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Virgin Australia introduces Australia’s first checked baggage tracking tool

August 31, 2023

Following the pilot of Virgin Australia’s program that began in May, guests in two thirds of the country now will be able to track status of their checked baggage using Virgin Australia’s app. This is a part of a more than $400M (USD $255,640,000) investment in digital innovation, technology and customer experience and provides the airline’s passengers the ability to self-manage their bookings end-to-end in cases of travel disruption.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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