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Perceptin Tracks Customer Response to Out of Home Ads

March 19, 2019
A perceptive piece in MarketingLand argues that digital technology is making out-of-home advertising into several hot new channels. They may be on to something: Perceptin, which mostly does visual perception systems for self-driving vehicles, is capturing consumer reactions to advertisements and products in the real world. Specifically, a tiny camera on a vending machine reports customers’ age, gender, emotions, and other characteristics. No personal identities are attached.
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Customer Service and Sales Are Biggest AI Markets: IDC Study

March 14, 2019
Like personalization, artificial intelligence works best when it gives customers what they want. They don’t always want chatbots but that hasn’t stopped companies from eagerly deploying them to save money. In fact, automated customer service will be the largest AI market in 2019, at $4.5 billion worldwide, according to this IDC report. Sales process recommendation and automation is tied with automated threat intelligence for second place at $2.7 billion. IDC places the total market at $35.8 billion.
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