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Companies Struggle to Build Custom Product Integrations: Merge Survey

This survey from Merge, which sells product integration tools, highlights the challenges of working outside an app store to build integrations on your own. It found 68% of companies have built fewer than 10 integrations with customer-facing systems, even though they’d like many more. CRM and marketing automation integrations are the most common, and home-built integrations often face problems with performance, scalability and long-term maintenance.

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Epic Games Wins Play Store Suit Against Google

December 12, 2023

Anyone who’s tried to pry an iPhone from the fingers of its owner knows that Apple and Android serve very separate markets.  That wasn’t clear to the judge in Epic Games’ app store monopoly suit against Apple two years ago, but a jury saw things differently yesterday in Epic’s parallel suit against Google’s Play Store.  Google will appeal the decision, of course, but it seems that alternative payment options are only a matter of time.

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Salesforce Launches AI-Powered Marketing Intelligence

March 19, 2025

Marketing Intelligence, a new solution from Salesforce, provides always-on ingestion of marketing data. Drawing on the unified data of Salesforce Data Cloud and the support of Agentforce agentic AI, it will deliver actionable insights and recommendations. It will feature a homepage for marketers; paid media optimization as Agentforce automatically pauses low-performing ads; and automatic data enrichment.

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