Gathering customer data effectively to create great customer experience
Aussie marketers need to understand that using data for fantastic customer experiences is about being able to engage customers, not merely spy on them.
Aussie marketers need to understand that using data for fantastic customer experiences is about being able to engage customers, not merely spy on them.
Australian consumers expect truly personalised experiences on whatever touchpoint they engage with your brand. Challenge accepted. They want this complemented by heightened privacy, tighter data controls and the right to have the information erased with the click of a button.
Beijing has instructed Chinese tech giant Tencent to stop releasing any new apps or app updates so that the authorities can inspect its products, according to reports from multiple local outlets. This decision comes as China introduced a new privacy law this month that restricts what companies and individuals can do with personal data — the latest in the country’s crackdown on big tech’s once-unchecked growth.
Microsoft has confirmed that Reddit has blocked its Bing search engine from crawling content; Reddit seems to have blocked DuckDuckGo too. Reddit content will still appear in Google search results, but then Google has paid Reddit $60 million to allow it to train its AI models on that content. Reddit says the block has nothing to do with the Google deal: okay.