Google Chrome API Change Would Disable Ad Blockers, Anti-Virus, and Privacy Programs

Alas, we have more typically negative news about Google. They’ve announced an API change that would prevent most ad blockers from working in their Chrome browser. The change would also disable many antivirus, parental control, and privacy-enhancing services. Yikes! Google might change its plan in response to industry complaints.

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Contentsquare Raises $60 Million for Digital Behavior Analysis

January 29, 2019

Digital behavior analysis vendor Contentsquare has raised a $60 million Series C, bringing its total funding to $120 mllion. Contentsquare captures Web and mobile app behaviors, provides journey analytics, heatmaps, and other reporting, and uses artificial intelligence to alert marketers to interesting situations. Founded in 2012, the Paris-based firm now has more than 300 employees worldwide.

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Verizon Offers Customer Experience Tools

January 25, 2019

Jamie is still on loan to our Department of Counter-Intuitive Results. He offers news that Verizon, a telecom provider not usually associated with great customer experience, is selling a suite of customer service tools. These connect self-service and call center systems with a unified customer view and apply AI to select customer treatments. The ads just write themselves: Now you can offer your own customers that great Verizon experience!

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One-Third of Marketers Will Buy a CDP This Year: Optimove Survey

May 31, 2023

Just over one-third of marketers plan to either buy a new CDP (21%) or replace an existing one (13%) this year, according to this Optimove survey. Unfortunately, it doesn’t report how many have a CDP already in place, which would put the other values in perspective. It does seem that CDPs are a relatively low priority: they rank sixth on the list of new systems and eighth on the list of systems to replace.

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