In Brief: Gartner is predicting that by 2026 there will be a 10-fold increase in fines for mishandling personal data, compared to 2022 levels

This would put cost to business at more than $1 billion.

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Children’s Privacy: Is Google tracking kids via its platform YouTube?

August 29, 2023

A report from Adlytics, backed up by separate research conducted by Fairplay, indicates that Google’s YouTube platform may still be collecting data from children and targeting ads at them. If that is true, the company may be looking at tens of billions in future fines for what would be a violation of the Children’s Online Privacy Protection Act (COPPA) and the consent decree Google has with the Federal Trade Commission (FTC).

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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