Montana has a new privacy law that will go into effect in October 2024, sooner than Iowa (2025) and Indiana (2026), which passed theirs first. Montana’s law, which also applies to out-of-state businesses is narrower than some other states, notably California’s, and it does include many exemptions.
Following a Washington Post report that claimed Google does not consistently delete user location history of visits to “sensitive locations,” such as fertility and abortion clinics, a group of US Democratic senators wrote to Google for explanation. Concern is that Google is not upholding its promise to delete data that can reveal private health care decisions.
Several stories this week demonstrate how far some politicians are prepared to go to undercut individual privacy and to undermine individual autonomy. This reflects a disturbing pattern and a distraction from efforts to pass federal privacy legislation.
Twilio is adding ‘contextual awareness’ to its Segment CDP, which in plainer English means data stored in Segment will be available when creating event-triggered, real-time messages. This and a redesigned journey architecture are part of Twilio’s “next generation” customer engagement platform, which also includes natural voice AI agents, voice and text analytics, and RCS and WhatsApp messaging. Twilio separately announced a multi-year partnership with Microsoft to speed the adoption of conversational AI for customer engagement.