Following a Washington Post report that claimed Google does not consistently delete user location history of visits to “sensitive locations,” such as fertility and abortion clinics, a group of US Democratic senators wrote to Google for explanation. Concern is that Google is not upholding its promise to delete data that can reveal private health care decisions.
Italy’s Garante, which has been an aggresive proponent of AI regulation among EU regulators, announced it will increase scrutiny of generative and machine learning AI applications. This follows its recent success in getting ChatGPT maker OpenAI to make changes to its ChatGPT to bring it into GDPR compliance.
Montana has a new privacy law that will go into effect in October 2024, sooner than Iowa (2025) and Indiana (2026), which passed theirs first. Montana’s law, which also applies to out-of-state businesses is narrower than some other states, notably California’s, and it does include many exemptions.
CX management platform Sprinklr is introducing “digital twins.” Not your average chatbot, a Sprinklr digital twin is more like an AI-powered employee, able to plan actions, create workflows and make decisions, but at speed and at scale. They are said to be more easily trained than chatbots and can operate within brand policies and guardrails.