But, hey, we can’t spend all our time worrying about privacy. So let’s worry that 44% of marketers aren’t effectively targeting their marketing to improve lifetime customer value. In fact, just 17% even do a good job of tracking it, according to Deloitte Digital and CMO Council. Good news for CDP fans: marketers top priority for the next 12 months is building a unified customer view.
Let’s follow some money today, Dear Reader. We’ll start with a $300 million funding by Website builder Squarespace, which has grown to include ecommerce, email, SEO, and social content. The round brings total funding to $578 million at a $10 billion valuation. No word on revenue although a newspaper article last November pegged it at $500 million pre-pandemic.
Do you sometimes hope it’s just a bad dream and we’ll wake up to find that consumers will gladly share their data? Sorry, but AppsFlyer and MMA Global report that 73% of smartphone users are somewhat or very unlikely to allow tracking and 60% would never or just sometimes consent even if they had to pay for services instead.
The second half of 2024 saw the CDP industry continue its shift towards embedding CDPs in customer-facing systems, according to the CDP Institute’s latest Industry Update report. Nearly all firms new to the report had added a CDP to an existing product, and major acquisitions including ActionIQ, Lytics, and mParticle were all made by customer management vendors. The new report adds coverage of composable CDP vendors, which is still a much smaller sector than conventional CDP systems.