Finally, we have a promise from video ad platform LoopMe that your ads will never appear near hateful content. Users get a range of rules to block content topics, sites or apps and to use third-party brand safety services. Sadly, those are far from perfect and it’s not clear that LoopMe is doing anything extra. We also don’t know what happens if they fail to meet their “promise” to keep your ad from appearing in the wrong place.
Singapore-based Insider assembles customer data from all sources, creates AI-based audience segments and personalized messages, and pushes the results to Web sites, apps, email, messaging, and ad channels. We don’t know if they’re a CDP because they might not make their data available to other systems. We do know they just raised a $32 million Series C which they’ll use to enter the U.S. market.
Also in CDP land: Lemnisk has added probabilistic identity stitching, AI-based product recommendations, and expanded app personalization. They’ve also built ecommerce and retail features to help move beyond their original base in financial services. They don’t claim to break new ground here but it’s always interesting to see what vendors are adding, presumably in response to client demand.
CX management platform Sprinklr is introducing “digital twins.” Not your average chatbot, a Sprinklr digital twin is more like an AI-powered employee, able to plan actions, create workflows and make decisions, but at speed and at scale. They are said to be more easily trained than chatbots and can operate within brand policies and guardrails.