Malaysia’s Capital A introduces new AI-powered ‘Ask Bo’ chatbot
Capital A Berhad, the parent company of Asia’s leading low-cost carrier, AirAsia, has on Wednesday reiterated its commitment to transparent communications and better customer experience, as part of its vision to become the most communicative, responsive and answerable brand in the region. In response to guests, it is switching out its chatbot, for the new ‘Ask Bo’ which has enhanced artificial intelligence (AI) and machine learning (ML) capabilities.