Hospitality IT Platform provider Redcat is coming to the UK

Australian Hospitality technology platform Redcat is coming to join automated customer retention experts Impact Data and time and attendance specialists, to recreate the technology stack that services some of Australia’s favourite brands. Redcat manages end-to-end EPOS, click & collect, QR code ordering, apps, loyalty, and more from a single platform and then partners with other best-of-breed solutions to provide total solutions fast casual brands are looking for. The rise in online ordering and demand for virtual brands plus increasing consumer expectations for omnichannel loyalty prompted the UK move.

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BioCatch chooses Australia for its Asia-Pacific headquarters

February 9, 2023

BioCatch, the global intelligence and fraud prevention technology provider has established an Australian headquarters in Melbourne as it expands operations across the Asia Pacific. The announcement comes as the company shared highlights from 2022 including that their solutions protected more than a quarter billion people globally and detected $1.5 billion of fraud through their proprietary behavioural insights.

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Malaysia’s Capital A introduces new AI-powered ‘Ask Bo’ chatbot

February 9, 2023

Capital A Berhad, the parent company of Asia’s leading low-cost carrier, AirAsia, has on Wednesday reiterated its commitment to transparent communications and better customer experience, as part of its vision to become the most communicative, responsive and answerable brand in the region. In response to guests, it is switching out its chatbot, for the new ‘Ask Bo’ which has enhanced artificial intelligence (AI) and machine learning (ML) capabilities.

CDPI Emerging Markets
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One-Third of Marketers Will Buy a CDP This Year: Optimove Survey

May 31, 2023

Just over one-third of marketers plan to either buy a new CDP (21%) or replace an existing one (13%) this year, according to this Optimove survey. Unfortunately, it doesn’t report how many have a CDP already in place, which would put the other values in perspective. It does seem that CDPs are a relatively low priority: they rank sixth on the list of new systems and eighth on the list of systems to replace.

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