Most U.S. Consumers Oppose Targeting Ads with Personal Data: Janrain Survey

Intouch collects customer data the old-fashioned way, by asking for it. Today, much more is gathered on the Web by just watching what people do. The Facebook/Cambridge Analytica scandal has made people more sensitive to this, according to a survey by customer identity management vendor Janrain. They found 53% of U.S. consumers oppose advertising based on data gathered by Web sites and just 14% believe web sites are mostly good at treating data responsibly. A whopping 68% said they’d like new laws to give them more control over how businesses use their personal data.

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Good Data Management Pays Off: Forrester Study for D&B

May 4, 2018

I’ll spare you yet another survey on lack of preparation for GDPR and instead point to this Forrester study, done for Dun & Bradstreet, reminding us why collecting data is worth the trouble. Forrester rated respondents on data management maturity and found leaders are roughly twice as successful as laggards at uncovering new business opportunities, personalizing customer experience, measuring campaign results, and buying the right technology. Leaders also outperformed laggards at improving metrics ranging from sales cycle speed to customer lifetime value. You get the idea: good data pays.

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Amazon Offers More Options for Creating Brand-Tailored Coupons

April 12, 2024

Discounts are becoming ever more important in the digital commerce space and Amazon has responded by enabling the creation of percentage or flat-rate discount coupons for tailored audiences. Brands will be able to target repeat customers, high-spend customers, recent customers or cart-abandoners. Additional audiences, such as promising customers and at-risk customers will be available in the U.S. only.

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