Nano Interactive Offers Personas Based on Content Consumption

Boomers may be the only marketers who still remember when advertising was targeted by matching it against editorial content.  Nano Interactive is offering essentially that service, although they are describing it as a “library” of “intent personas” that work without cookies or any kind of personal data.  Sounds so much cooler that way.

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Millennials Most Likely to Act for Sustainability: Dentsu Report

July 7, 2023

While we’re on the topic of responsible marketing, this Dentsu report finds 61% of North American consumers say their purchases are influenced by a brand’s sustainability messages.  Boomers are more likely than other groups to believe national governments are most responsible fore sustainability, but millennials are most likely to say it factors into their votes.  Millennials are also the most hopeful about the sustainability’s impact on the future.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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