AI-driven customer insight platform People.ai has raised a $30 million Series B funding. People.ai ingests contact data from sales, marketing, and customer services systems, mines it for insights, and sends the results to CRM and other systems. The company says it can automate over 90% of CRM data entry.
Interesting privacy news today, unless you consider that an oxymoron. Biggest event was Apple CEO Tim Cook’s address to European Union privacy regulators, in which he praised GDPR, called for similar legislation in the U.S., and argued that personal information “is being weaponized against us with military efficiency.”
Oracle is running its big OpenWorld conference this week, so they have other announcements too. One worth noting is the launch of a new Data Cloud offering with 115 million cross-channel IDs on contacts at1.5 million small and mid-size businesses. Clients can select audiences from the Oracle universe, find new contacts at companies in their own CRM files, or reach existing contacts through new channels.
It’s deal-making time for generative AI model builders and publishers who can provide them with quality data. Germany publishing giant Axel Springer is trading access to its data for Microsoft adtech, AI, and Azure hosting solutions. Meanwhile, The Financial Times has struck a deal with OpenAI to license its content with attribution of summaries and quotes.