Salesforce Starts Integrating Krux for Cross-Channel Advertising and Analytics
Unlike most Data Management Platforms, Krux has expanded beyond anonymous cookies to build cross-channel identities with personally identifiable data such as customer records from CRM systems. So it added a huge potential to the Salesforce Marketing Cloud when Salesforce purchased Krux last month. Some of that potential was fulfilled yesterday with three new capabilities: tracking ad impressions to individuals across channels for frequency caps and such; using any Salesforce data to define Krux audiences for mobile and Web advertising; and using Krux data in AI-powered “Einstein Journey Insights” dashboards. This sounds like a Customer Data Platform but Krux data isn’t necessarily available to systems outside of the Salesforce Marketing Cloud.