Let’s talk today about analytics. We’ll start with an announcement from digital solution provider Anexinet, which has expanded its ListenLogic social media analytics solution to include unstructured data from call center recordings, email, chat, text, CRM, and other channels. The system looks for patterns that can be used to guide customer interactions and predict future behavior.

Less entertaining but probably more useful, the CDP Institute has just published answers to Frequently Asked Questions about CDPs. If you’ve ever wondered about the difference between CDPs and DMPs, how much staff you need to run a CDP, or what a CDP costs, here are simple answers. Since some of those are not simple questions, be prepared for the occasional “it depends”.

The generative AI world is moving so quickly that it’s hard to know what’s worth reporting. But cross-medium content creation is still pretty new, so let’s note that Microsoft’s Bing search engine / chatbot can now create images from text prompts. That’s pretty impressive, at least for this week.