Jamie from our Department of the Obvious is delighted with this Forrester study for Neustar, with “key findings” that include “multichannel outbound orchestration is critical to success ”, “customer contact solutions grow customer trust and improve operational efficiency”, and “voice is considered the most important channel for high-value, time-sensitive communications”.   Conventional wisdom is still wisdom, right?

Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation.  The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.