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Tinder, Google and Subaru see US biometric suit class actions

Tinder, the dating app owned by Match Group, has been sued under Illinois Biometric Information Privacy Act (BIPA) alleging it violated the law by compiling and storing faceprints without notifying app users. Google is facing a similar class action in Louisiana that claims it violated a state statute that’s similar to BIPA by collecting and selling biometric data of state residents. There is also a proposed class action in Illinois against Subaru that alleges car models with its DriverFocus facial recognition function violate BIPA because the tool collects and stores facial scans the company can access via satellite.

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Customers Like Good Service: Forrester Report

December 6, 2022

Jamie from our Department of the Obvious is delighted with this Forrester study for Neustar, with “key findings” that include “multichannel outbound orchestration is critical to success ”, “customer contact solutions grow customer trust and improve operational efficiency”, and “voice is considered the most important channel for high-value, time-sensitive communications”.   Conventional wisdom is still wisdom, right?

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TikTok faces class action for 3rd-party keystroke capture

December 6, 2022

A TikTok class-action complaint in California accuses the social app of collecting mass data from iPhone users by capturing keystrokes when users visit outside websites via TikTok’s browser. Concern is that keyboard inputs, including for passwords and credit card information are accessible to TikTok. The company has lately been raising concerns of EU and US regulators for its data practices.

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Movable Ink Integrates With Adobe Journey Optimizer

October 4, 2024

Email and mobile personalization platform Movable Ink has announced a new integration between its Da Vinci content personalization solution and Adobe Journey Optimizer. Joint customers will be able to develop content assets aimed at each individual email recipient and bring them into Adobe Journey Optimizer for deployment. This builds on an existing integration between Movable Ink Da Vinci and Adobe Campaign.

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