Zbooni, a technology start-up in the UAE that enables small and medium-sized enterprises to process payments and grow their online presence, secured US$9.5 million in funding that will help fuel the company’s regional expansion. The technology platform supports about 4,000 SME clients and has allowed them to serve more than 150,000 end-customers thus far.
Travel tech company RateGain, which is on track to go public on an Indian stock exchange most likely by year-end, said it was buying Myhotelshop, a hotel marketing technology vendor based in Leipzig, Germany. Since its debut in 2012, Myhotelshop has provided tools to hotels for managing and distributing content and campaigns to metasearch and other partners.
engagement platformExotel, a leading customer engagement company, has raised US$35 million as a part of its Series C funding. Exotel and tech firm Ameyo recently announced their merger. The combined entity will focus on building a full-stack customer engagement platform in the emerging markets to accelerate communication to the cloud and providing conversational AI capabilities for improved customer experience.
IT teams spend lots of time on repetitive requests from business users, finds this TeamDynamix survey. You might think the implication is IT should let users do more for themselves. But the main time-wasters are things like password resets, employee on-boarding, and managing credentials, which can’t really be delegated. And here’s the kicker: IT professionals automate those tasks by building sloppy, insecure, undocumented scripts, just like the non-professionals. Fun fact: 53% of teams manage 100 or more applications.