CDP Institute

Concerns about ChatGPT are one tiny tile in the great mosaic of worries about tech in general.  This Morning Consult report offers a broader view and it’s more mixed than you might think: yes, U.S. consumers have become more hostile recently, but 58% still say their impression of big tech companies is favorable.  There does seem to be a bi-partisan desire for more regulation but that doesn’t guarantee that Congress will act.

Consumer attitudes towards business use of their data continue to show the usual conflict between privacy and personalization.  This Twilio report shows 95% of consumes want more control over their data but 66% will stop using a brand if their experience isn’t personalized.  Looking past talk to action: data deletion requests on Twilio Segment rose 69% in the past year.