Concerns about ChatGPT are one tiny tile in the great mosaic of worries about tech in general. This Morning Consult report offers a broader view and it’s more mixed than you might think: yes, U.S. consumers have become more hostile recently, but 58% still say their impression of big tech companies is favorable. There does seem to be a bi-partisan desire for more regulation but that doesn’t guarantee that Congress will act.
You can add privacy to your worries about ChatGPT. Italian data protection authority Garante has banned ChatGPT parent OpenAI from processing Italian users’ personal data, on the grounds that it does this without legal basis and also that it doesn’t verify users are under 13 years old. OpenAI has blocked access to ChatGPT in Italy in response.
Consumer attitudes towards business use of their data continue to show the usual conflict between privacy and personalization. This Twilio report shows 95% of consumes want more control over their data but 66% will stop using a brand if their experience isn’t personalized. Looking past talk to action: data deletion requests on Twilio Segment rose 69% in the past year.
Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation. The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.