Outflow started as a tool to synch data between sales and marketing systems, but has now reinvented itself as a data unification and workflow engine. The transformation includes a change in pricing model from events to active contacts, new dashboards, and access to CRM data for lead scoring. Outfunnel now maintains its own contact profiles, which puts it close to CDP territory.
Twilio has launched a platform that combines its CDP with omnichannel journey orchestration. The new platform, called Engage, bucks the trend towards breaking CDPs into separate components. The company also announced a passwordless approach to user authentication and no-code tool to build self-service customer support flows.
We interrupt our usual stream of bad-Meta news to report that they’ve partnered with LiveRamp to expand targeting of Meta campaigns based on advertisers’ first-party data. Specifically, LiveRamp’s Authenticated Traffic Solution can now connect to Facebook’s Conversions API. You either know what that means or don’t care. In more good news, Meta announced Media Ratings Council brand safety certification for its Instream Video and Instant Articles, but not the (much larger) Facebook Feed and Instagram Feed ad placements.
Customer intelligence platform Acxiom will collaborate with ActionIQ to deliver enhanced customer insights. ActionIQ’s CDP will integrate with Acxiom’s demographic, household, behavioral and preference data and with Acxiom’s RealID identity resolution solution. Acxiom experts will work with clients to customize and streamline ActionIQ.