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Airship Extends Salesforce and mParticle Integrations

If you’re really hungry for coronavirus news, the Customer Experience Matrix blog published a long review http://customerexperiencematrix.blogspot.com/2020/04/companies-scramble-to-study-covid-19.html of recent research findings yesterday. But let’s move on to happier topics, starting with improved bi-directional integrations between Salesforce, mParticle, and mobile marketing platform Airship. Airship also launched a new cross-channel journey manager. The interface is less revolutionary than they seem to think, but it does look better than most.

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Just 29% of Marketers Orchestrate Customer Treatments Based on Real Time Behavior: CMO Council

April 6, 2020

Marketers are struggling to react quickly to customer behavior: half need more than one week to measure campaign impact, according to this CMO Council report. Even worse, just 29% orchestrate customer treatments based on real time behavior and 81% feel they are not fully meeting customer expectations. Disconnected systems and data complexity rank high on the list of obstacles.

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SurveyMonkey Offers Do-It-Yourself Market Research

April 2, 2020

SurveyMonkey is making it easier for non-experts to run their own market research projects by bundling research designs, a global survey panel, and AI-driven results analysis. They’ve released seven packages, called Expert Solutions, to analyze ad creative, video creative, product concepts, packaging design, logo design, brand names, and messaging statements. Who said AI would replace truck drivers first?

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Martech Spending Grows as Percentage of Marketing Budget: CMO Survey

April 26, 2024

Martech keeps taking larger bites out of marketing budgets: 17.3% last year, 19.9% this year, 23.5% next year, and 30.9% five years from now, according to the latest CMO Survey. This despite barely more than half (56.4%) of current tools being used and nearly half (48.8%) of the survey respondents reporting worse-than-expected results. Oddly enough, marketers rate selecting marketing technologies as the thing they do best.

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