Finally, SAP has launched a B2B version of its Customer Identity and Access Management (CIAM) product. It will help companies manage business partners’ and customers’ access to internal data and content while complying with privacy and data protection rules. SAP bought the Gigya CIAM system in 2017.
One of these things is not like the other: data quality vendor Validity is buying email deliverability specialist Return Path. Validity, backed by private equity investors Silversmith Capital Partners, bought email verification platform BriteVerify last June, which makes the Return Path acquisition seem a bit more logical. The company describes its goal as providing comprehensive technology solutions to target, contact, and engage customers at scale.
Sticking with the topic, a survey of small business owners by digital marketing agency HigherVisibility found that 88% believe an online presence is required for success but 42% lacked a goal for their Web site beyond general awareness. The entirely unsurprising conclusion is that small business owners “lack the expertise to make the most of their online presence.”
Just over half of consumers (54%) like to receive personalized messages because they show the consumers are known to the brand, plus they can be time savers. The rest (46%) find it at best unimportant, at worst creepy. Relevance far outstrips personalization when it comes to driving email opens (54% vs. 19%). Takeaway: treat each customer the way they prefer.