Let’s try some actual industry news today. (So crazy, it just might work). Customer Data Platform vendor Datorama has released “Genius”, an artificial intelligence-powered feature that continuously monitors data the system collects and provides marketers with actionable insights such as which audience segments are responding above average. The system watches how marketers respond so it can learn which insights they find most useful and offer similar ones in the future.

Tagove offers tools for video, voice, and text chat along with related features such as screen sharing and co-browsing. It has just added an integrated CRM to store conversation results and do other CRMish things like lead management, task creation, and outbound emails. It seems like buying a car from your windshield wiper manufacturer. Is CRM really that much of a commodity?

CX management platform Sprinklr is introducing “digital twins.” Not your average chatbot, a Sprinklr digital twin is more like an AI-powered employee, able to plan actions, create workflows and make decisions, but at speed and at scale. They are said to be more easily trained than chatbots and can operate within brand policies and guardrails.