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84% of Chief Security Officers Say Cybersecurity Breaches Are Inevitable: Kaspersky Lab

Here’s a disconcerting new trend: IT departments admitting they’re doing a poor job. Not what you want to hear from people we rely on. Let start with a survey from anti-virus expert Kaspersky Lab, which found that 84% of North American chief information security officers believe cybersecurity breaches are inevitable. Too many attackers and too little budget, they say. Somehow this doesn’t seem the best way to motivate management to give you more money.

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X2Engine Extends Its Open Source Customer Experience Platform

November 5, 2018

If Adobe’s $1.68 billion acquisition of Magento failed to get you thinking about open source systems, then IBM’s $34 billion deal for Red Hat surely did. So maybe you’ll be interested in open source CRM vendor X2Engine’s release of an enhanced marketing automation layer. The X2 platform includes marketing, sales, service, digital, quotes, social monitoring, collaboration, and document management. Prices start at $35 per month per user and they claim more than 40,000 deployments worldwide.

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IT Teams Build Sloppy Automations: TeamDynamix Survey

August 17, 2022

IT teams spend lots of time on repetitive requests from business users, finds this TeamDynamix survey.  You might think the implication is IT should let users do more for themselves.  But the main time-wasters are things like password resets, employee on-boarding, and managing credentials, which can’t really be delegated.  And here’s the kicker: IT professionals automate those tasks by building sloppy, insecure, undocumented scripts, just like the non-professionals.   Fun fact: 53% of teams manage 100 or more applications.

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