It may take a while for BigTech to realize that global regulators are not as deferential as they used to be. Adobe just learned that the hard way – with a tuition of $1 billion in termination fees – when it agreed with Figma to abandon their proposed merger. “Thousands of hours spent with regulators around the world” couldn’t convince authorities that their product design products are not competitive, and never could be.
Digital workflow company ServiceNow is buying task mining software company UltimateSuite. The deal will make it easier for users to identify tasks to automate. It follows previous acquisitions by ServiceNow of data integration vendor G2K in May 2023 and AI experts Element AI in November 2020.
Developers who build applications that run on someone else’s platform know they risk being knee-capped if the platform builds similar features into its core system. Data clean room vendors received a reminder today when Snowflake announced it is purchasing Samooha, a system that simplifies clean room development on Snowflake. Samooha was already a Snowflake partner but presumably the deal will allow them to create even tighter integrations.
CX management platform Sprinklr is introducing “digital twins.” Not your average chatbot, a Sprinklr digital twin is more like an AI-powered employee, able to plan actions, create workflows and make decisions, but at speed and at scale. They are said to be more easily trained than chatbots and can operate within brand policies and guardrails.