Application Developers Say AI Should Support Human Decisions, Not Replace Them: Forrester Report

AI also got plenty of attention.  No surprise that 95% of IT leaders told Forrester that AI-based decisions will be very important within three years.  Less expected: 57% say the main use case is assisting human decision-makers, not replacing them, and 67% say decisions should be more widely distributed to key stakeholders.  Personalized customer experience ranks sixth on their list of AI use cases.