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B2B Buyers Struggle with Suppliers’ Ecommerce Tech: Avionos Survey

B2B buyers are buying more online than ever, but growing pains abound.  In fact, 97% of respondents to this Avionos survey said suppliers’ ecommerce tech creates a problem during the purchase process.   Integration with buyers’ own systems, poor configuration and quoting technology, and inaccurate product information are top concerns.

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Retail Media Revenue to Top $40 Billion in 2022: eMarketer Report

August 23, 2022

You may not want another item about retail media but look on the bright side, Dear Reader: it’s not about social commerce.  Anyway, this overview by eMarketer is pretty good, including the headline estimates that retail media ad revenue will grow 31.4% this year, total $40.8 billion and account for 16.4% of U.S. digital ad spending.  But don’t get too frisky: Amazon accounts for 77% of the total.

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Employees Suffer More than Customers from Poor Identity Management: Radian Logic Study

August 23, 2022

You can download this Radiant Logic study on identity management without sharing your email address, which may be the authors’ sly comment on the value of some customer information. Sure enough, the IT leaders who answered the survey were much more likely to worry about the impact of “identity sprawl” on employee frustration (46%) than on customer service (12%). They have a point: 60% said their company has more than 21 different identities per internal user, leading to all sorts of inefficiencies and security risks.

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Meta Releases Lying, Offensive AI and Pretends to Be Surprised

November 23, 2022

Like trouble, bad behavior by Meta shows up whether you look for it or not.  The latest is an open-source language model that was supposed to provide reliable search results because it was trained on academic papers.  Alas, it was quickly withdrawn after reviewers found that it returned results that were grammatical and plausible but also incorrect, not to mention filled with “antisemitism, homophobia, and misogyny.”  How can this be a surprise?

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