B2B Buyers Struggle with Suppliers’ Ecommerce Tech: Avionos Survey

B2B buyers are buying more online than ever, but growing pains abound.  In fact, 97% of respondents to this Avionos survey said suppliers’ ecommerce tech creates a problem during the purchase process.   Integration with buyers’ own systems, poor configuration and quoting technology, and inaccurate product information are top concerns.

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Retail Media Revenue to Top $40 Billion in 2022: eMarketer Report

August 23, 2022

You may not want another item about retail media but look on the bright side, Dear Reader: it’s not about social commerce.  Anyway, this overview by eMarketer is pretty good, including the headline estimates that retail media ad revenue will grow 31.4% this year, total $40.8 billion and account for 16.4% of U.S. digital ad spending.  But don’t get too frisky: Amazon accounts for 77% of the total.

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Employees Suffer More than Customers from Poor Identity Management: Radian Logic Study

August 23, 2022

You can download this Radiant Logic study on identity management without sharing your email address, which may be the authors’ sly comment on the value of some customer information. Sure enough, the IT leaders who answered the survey were much more likely to worry about the impact of “identity sprawl” on employee frustration (46%) than on customer service (12%). They have a point: 60% said their company has more than 21 different identities per internal user, leading to all sorts of inefficiencies and security risks.

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Amazon Backs Down on Charging Sellers Who Don’t Use Its Fulfillment Services

September 25, 2023

There’s probably no limit to Amazon’s greed – because capitalism – but there are constraints as governments regulate BigTech more aggressively and, just maybe, the free market works its wonders. Amazon cited “seller sentiment related to the fee” in its statement pulling back from its planned 2% fee on sellers who don’t use its Prime fulfillment services.  But looming antitrust cases likely had something to do with it.

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