News

CDP Use Extends Beyond Marketing: Segment Report

People who say CDPs are only for marketing might want to reconsider: 26% of Segment clients send data to customer success tools and 15% send to CRM systems. This from Segment’s state of the industry report, which includes a rare look at actual usage data. Download to see what other myths they’ve busted.

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Twilio Launches Event-Triggered Journeys

July 16, 2025

Customer engagement platform Twilio has announced new platform capabilities, including the general availability of Twilio Segment’s Event-Triggered Journeys, supporting personalization based on customer intent signals in real time. In addition, Data Residency (EU) will ensure that email sending and event data are managed within the EU region, both for compliancy and customer trust. WhatsApp Business Calling will enable conversations with customers in another important channel using Twilio’s Programmable Voice Platform.

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