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Everything You Wanted to Know About Call Center AI

Complete this sentence: if you read just one report this year about AI in call centers, (a) you’re lucky (b) that’s enough (c) this should be it.   I’ll go with (c), since this 93 page opus from DMG Consulting offers precise explanations of the different technologies and applications.  Use cases galore!

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Retail Media Is Replacing Paid Search Ads: Standard Media Index

November 11, 2022

Retail media growth is coming at the cost of paid search budgets.  Standard Media Index reports that search ad growth rates have fallen faster than non-search ads for the past year, and that search spending by companies that sell through retailers has dropped more quickly than spending by others.  They conclude that companies selling through retailers are shifting their spend from search to retail media networks.

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Treasure Data Introduces CDP Trade-Up Program

January 14, 2025

Treasure Data will provide its system to free for companies that are stuck in contracts with other CDPs. The trade-up program is available to companies with roughly firms with $1 billion or more revenue, that already have a competitive CDP in place. There will still be some costs for services to make the conversion but Treasure Data says these are fairly small since it has considerable experience with such projects.

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