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Experian Adds Address Validation to Microsoft Azure

“Headless CDP” is creeping up the buzz chart. Mostly it refers to CDP systems that build profiles and let external systems provide activation and other user functions. But “headless” could also describe CDP functions built into cloud data management systems like Amazon Web Services, Google Cloud, and Microsoft Azure. For example, Experian has just made its real-time address, email, and phone validation APIs available within the Azure Marketplace. This makes it just a bit easier to build a CDP-like database within Azure.

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Confusion Reigns Over Who’s In Charge of CX: Bloomfire Study

May 31, 2021

Marketing, customer service, and sales leaders may all think it’s obvious that their own department is in charge of customer experience.  But they’d probably be surprised by this Bloomfire study which found other departments disagree: for example, 62% of marketers said marketing is in charge of CX but just 30% of people in other departments said the same.  Nearly half (45%) said half of their CX decisions are data driven, which may be obvious but is still rather sad.

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Data Pipelines: Airbyte Raises $26 Million and Jitterbit Buys eBridge Connections

May 28, 2021

Data pipeline companies also aren’t complete CDP systems but perform the key task of ingesting data from many sources. Airbyte, an open source platform that offers prebuilt data connectors, just raised a $26 million Series A for that sort of thing. And Jitterbit, a more established data connection company, just bought eBridge Connections, which specializes in e-commerce and B2B integrations.

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Adwerx Raises $14.5 Million for Personalized B2B Ads

November 29, 2021

Adverx has just raised $14.5 million for “Customer Relationship Advertising,” which certainly sounds intriguing.  What they do is to generats personalized ads for individuals targeted by business-to-business sales teams, and then maks those ads “passively ‘follow’ each salesperson’s current clients and prospects (pulled from the CRM) as they browse the web and social media”.  Annoying and creepy and it probably works.

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