Customer analytics vendor Fospha has purchased customer data platform and journey manager iJento to create unified offering. Both firms are in the portfolio of technology investment firm Blenheim Chalcot, which purchased iJento in March 2016.
Axway today announced AMPLIFY, a new data integration and engagement platform. It exposes separate data sources as API-enabled services. It is also introducing a marketplace of prebuilt services and templates to speed application development drawing on the exposed data. Axway started in 2001 as a rules engine and evolved to focus on API-enabled data integration. Its technology is used by more than 11,000 organizations worldwide. Not a CDP because it doesn’t create a unified, persistent database. But API integration does a partial set of CDP capabilities.
Here’s another non-marketing use for customer data: in this case, providing intelligent advice to sales people. PROS offers cloud-based solutions to help with product recommendations, pricing, and deal management; it can advise human agents or feed directly into Web sites. And it uses “advanced data science”…but then again, nowadays, who doesn’t?
Martech keeps taking larger bites out of marketing budgets: 17.3% last year, 19.9% this year, 23.5% next year, and 30.9% five years from now, according to the latest CMO Survey. This despite barely more than half (56.4%) of current tools being used and nearly half (48.8%) of the survey respondents reporting worse-than-expected results. Oddly enough, marketers rate selecting marketing technologies as the thing they do best.