Accenture weighed in with its own 78 page epic, a Technology Vision offering five snappily-named trends including Citizen AI, Extended Reality, Data Veracity, Frictionless Business, and Internet of Thinking. They see companies integrating themselves deeply into their customers’ lives, requiring new levels of trust, technology, and, of course, data.
You were less interested than expected in Tuesday’s batch of CDP vendor news, Dear Reader. But I’ll continue to report on such things. Here’s an announcement that mParticle has added a batch of new features to help companies comply with GDPR rules for consent management and data requests. They’re among many (well, several) CDP vendors who are positioning themselves as partial solutions to GDPR requirements.
The Zaius CDP also has a new friend. It’s customer support vendor Zendesk, which will feed its data into Zaius to create a more complete customer view. Zaius also does personalization, marketing automation, and attribution.
Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation. The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.