Shocker! IT Departments’ Highest Priority Isn’t Marketing
Marketers may think that they and their systems are the center of the business universe but the rest of the world doesn’t necessarily agree. When Computerworld asked IT managers to describe their single most important technology project, marketing technology ranked a dismal 20th of 28 categories. The list was headed by security, legacy system modernization and on-premise software. Slightly better news is that “customer satisfaction/experience” ranked just behind productivity and security as the project goal. But it’s a safe bet that IT defines customer experience as more than better marketing.