Members of the European Parliament approved a broad framework for protecting against risks from AI. AI technologies will be regulated according to their potential to do harm; the greater possible harm, the stricter the regulation. Applications that present a “clear risk to fundamental rights,” such as those processing biometric information, will be banned.

The software landscape is continuing grow year-on-year, but 2022-2023 saw a slowdown, with the growth in number of applications at 8% compared with 14% in the previous year, according to software management platform Zylo. Growth in average portfolio size and spending have slowed too. For the first time since they began tracking, Zylo found AI apps appearing in their 15 most expensed apps list.

CX management platform Sprinklr is introducing “digital twins.” Not your average chatbot, a Sprinklr digital twin is more like an AI-powered employee, able to plan actions, create workflows and make decisions, but at speed and at scale. They are said to be more easily trained than chatbots and can operate within brand policies and guardrails.