Survey finds 81% of Australian consumers unlikely to buy again from a company if they had a bad delivery experience

Research on consumers in six global markets by cloud-based ecommerce company, ShipStation found that, in Australia, 81% of consumers surveyed were unlikely to buy from a retailer if they’d had a bad delivery experience – and 71% ranked ‘high shipping costs’ as a key barrier to a repeat buy. Further, 41% ranked having a good experience with delivery as a key reason for repeat business.

Global communications platform, Truecaller has launched Truecaller Assistant in Australia. It uses proprietary machine learning technology to serve as a customizable “digital receptionist” that gives users a live transcription of what a caller is saying, so they can decide whether to answer or ignore the call.

CDPI Emerging Markets

Just over one-third of marketers plan to either buy a new CDP (21%) or replace an existing one (13%) this year, according to this Optimove survey. Unfortunately, it doesn’t report how many have a CDP already in place, which would put the other values in perspective. It does seem that CDPs are a relatively low priority: they rank sixth on the list of new systems and eighth on the list of systems to replace.

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Tealium has launched a suite of solutions aimed at powering AI models with rich, filtered and consented data. Tealium for AI uses existing Tealium features to support AI applications with specialized integrations, partnerships, configurations, and attributes.

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Survey finds 81% of Australian consumers unlikely to buy again from a company if they had a bad delivery experience

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